ACAD DESK School Management System Express - School ERP System

Hi there, thank you for your question! We understand that you are looking for a school ERP. We are happy to help! Our ERP offers an efficient and secure way for schools to manage their operations. With our school ERP, you will have access to a variety of features to help streamline everything from admissions and registration, to student records and financial management. Our ERP also offers an intuitive user interface to make navigation easy for both administrators and students. Additionally, our ERP provides powerful analytical tools to help you make informed decisions and optimize your school operations. We hope this information is helpful. Feel free to reach out if you need more information or if you have any other questions. Thank you!

While our themes should work fine with most plugins, there is no way for us to test and guarantee that all plugins will work. All we can guarantee is that our themes are coded excellently and that any plugin that also uses coding best practices should works well with our themes.

While our themes should work fine with most plugins, there is no way for us to test and guarantee that all plugins will work. All we can guarantee is that our themes are coded excellently and that any plugin that also uses coding best practices should works well with our themes.

While our themes should work fine with most plugins, there is no way for us to test and guarantee that all plugins will work. All we can guarantee is that our themes are coded excellently and that any plugin that also uses coding best practices should works well with our themes.

By using our Website / App or any of our product you agree to comply with our policies. Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

What Information Do we Collect?
When you visit our Website / App you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Website / App usage information collected on an aggregate basis as you and others browse our Website / App. ACADDESK does not ask or request its user to share any Sensitive personal data or information, including financial information, physical, physiological and/or mental health condition, sexual orientation, medical history, biometric information, etc. ACADDESK collects only general personal information of the user so as to provide the user with access to certain information, materials and services of ACADDESK. Financial information such as bank account or credit card or debit card or other payment instruments details are collected by Payment Gateways through whom the subscription payments are processed. ACADDESK does not store or retain any such financial information.

By providing Us Your Information or by making use of the ACADDESK Services provided by the ACADDESK App or ACADDESK platforms, You hereby consent to the collection, storage, processing, disclosure and/or transfer of any or all of Your Personal Information (as defined below), and Non-Personal Information (as defined below) by ACADDESK Entities, as specified under this Privacy Policy.
Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website/Application to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
Personal Information - any information that relates to you, which, either directly or indirectly, in combination with other information available is capable of identifying you as a person. Your personal information shall include but not limited to the following -
• Your name, address, phone number, e-mail address and other demographic information.
• Your date of birth, gender
o Password
o Any of the information received by ACADDESK Entities for processing, stored or processed under lawful contract otherwise.
o Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Personal Information.
• Non-Personal Information- We may collect non-personal data while you access ACADDESK platforms via url, smartphones or any other mobile devices. This information shall not identify “you” as a person.
o The devices and identification numbers of devices used by you to access ACADDESK platforms.
o I.P address and information related to the I.P address.
o Your geographic location, cookies stored on your browser/devices and behaviour on ACADDESK platforms.
o The operating system of your device, browser, browsing behaviour and any other data as permitted to be stored by mobile app stores.
o OTP sent to you by ACADDESK platforms exclusively to carry out transactions on ACADDESK platforms.
o Your messages on message boards, chats or any other message/feedback areas shared on ACADDESK Platforms and Social Media.
• Information may be collected in various ways and formats during the course of your visit or access to ACADDESK Platforms by way of -
o Visiting ACADDESK platforms.
o Registering on ACADDESK platforms as a “user” relationship that may be governed by terms and conditions listed on ACADDESK platforms.
o Accessing, links, e-mails, notifications sent or owned by ACADDESK platforms.
o Otherwise dealing with any of the ACADDESK Entities”
We and our authorized Business Partners may also collect information made publicly available through other third-party platforms, through online or offline databases that are otherwise legitimately obtained and are subject to the third party's terms of use and/or privacy statement.
We may automatically track certain information about you based upon your usage on our App. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.
We and our authorized Partners use data collection tools such as cookies/similar, etc on certain pages of the app to help analyse our app page flow, measure promotional effectiveness, and promote trust and safety. We offer certain features that are only available through the use of a "cookie".
We and our authorized Partners also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are session cookies, You are always free to decline our cookies if your device permits, although in that case you may not be able to use certain features on the app and you may be required to re-enter your password more frequently during a session.

Registration Information
You will provide us information about yourself that will enable us to verify whether you are entitled to access and use certain information, materials and services available from the Website / App ACADDESK. This information may also be used to enable us to enhance your Site visit, to assist you with customer service or ACADDESK SUPPORT issues, or to follow up with you after your visit, or to otherwise support your relationship with ACADDESK. It is completely optional for you to participate. However, failure to participate may mean that you cannot access and use certain information, materials and services.
For example, we request information from you when you:
Log-on to certain areas of the Website / App ACADDESK where you may be prompted to provide us with your Log in Name and Password as a condition to gaining access to certain information, materials or services.
Register or sign-up to use a service.
Subscribe to a newsletter or desire to be added to our mailing lists for other products and services.
Place an order.
Provide feedback in an online survey.
In each of the instances above, we typically ask for your name, e-mail address, phone number, address, Log in Name and Password, as well as, other similar personal information that is needed to register or subscribe you to services or offers. On occasion, we may ask for additional information to enable us to provide you with access to and use of certain information, materials and services. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailers at any time.
Wherever ACADDESK collects personal information we make an effort to include a link to this Privacy Policy on that page.
All the personal information collected is entered by you. ACADDESK is not responsible for the authenticity of the personal information or any such other information provided by you.
While registering, you will choose a password and you are responsible for maintaining the confidentiality of the password and the account. You are fully responsible for all activities that occur while using your password or your account. It is your duty to notify us immediately in writing of any unauthorized use of your password or account or any other breach of security. We will not be liable for any loss that may be incurred by you as a result of unauthorized use of your password or account, either with or without your knowledge. You shall not use anyone else's password at any time.
In case you feel that any personal information shared by you is sensitive, you may contact the Grievance Officer mentioned herein in writing and inform him of the same.
How we use information
ACADDESK uses your personal information for specific purposes only. The personal information you provide us when using the website, such as your name, company’s name, e-mail address or telephone number, will be kept confidential and used to support your relationship with ACADDESK and to notify you of special offers, updated information and new products and services from ACADDESK, or offers from third parties that we think may be of interest to you, either through SMS, Email, WhatsApp or Phone call. Agents or contractors of ACADDESK who are given access to your personal information will be required to keep the information confidential and not use it for any other purpose other than to carry out the services they are performing for ACADDESK.
ACADDESK aspires to deliver a safe, efficient, smooth and customized experience. We aspire to provide services and features that most likely meet your needs, and to customize our Website/Application to make your experience safer and easier. ACADDESK may collect, use, store and transfer your Personal Information and Non-personal information for the following purposes
• Verification of your identity, access, and privileges assigned in order to provide the services you request, or we intend to offer.
• To resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services,
• To inform you about online and offline offers, products, services, and updates; customize your experience and Improving your experience while using the application by presenting advertising, products and offers tailored to you.
• To detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
• To analyse demographic and profile data about our users' activity on our app.
• To help diagnose problems with our server, and to administer our app. Your IP address is also used to help identify you and to gather broad demographic information.
• Responding to the judicial process and providing information to law enforcement agencies or any government agency in connection with a query/investigation on matters as permitted by law.
• Allow authorized/permitted parties to contact with You for products and services availed/requested by You on ACADDESK platforms or third party links visited by You.
• For designing and marketing, ACADDESK products/services and its affiliates products/services.
To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We identify and use your IP address to help diagnose problems with our server, and to administer our app. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age). We use this data to tailor your experience at our app, providing you with content that we think you might be interested in and to display content according to your preferences.
You can unsubscribe to any service of ACADDESK at any point of time by sending an email to bosinfotech@gmail.com or contacting the Customer Care. However the terms of use that service would apply.
ACADDESK has reasonable security practices to maintain confidentiality of the information provided by User.

Information Storage and Sharing
ACADDESK does not share your personal information with any third party. ACADDESK may enhance or merge your usage information collected at its Website / App with data from third parties for purposes of marketing products or services to you. With respect to network advertising companies (companies that manage and provide advertising for numerous unrelated companies), to the extent that ACADDESK utilizes such advertising companies to provide advertisements on the Website / App, may provide them with your Sign in Name and any demographic information about you that we collect. Those advertising companies may combine that data with non-personally identifiable data collected by the advertising company from your computer, solely for the purpose of delivering on our Website / App, advertisements that are targeted to you.
Circumstances may arise where we are required to disclose your personal information to third parties for purposes other than to support your customer relationship with ACADDESK, such as in connection with a corporate divestiture or dissolution where we sell all or a portion of our business or assets (including our associated customer lists containing your personal information), or if disclosure is required by law or is pertinent to judicial or governmental investigations or proceedings.
We will send you information about our various products and services, or other products and services we feel may be of interest to you. Only ACADDESK (or agents or contractors working on behalf of ACADDESK and under confidentiality agreements) will send you these direct mailings.
Your Personal Information shall be stored in electronic form with exceptions, wherein the data is required to be maintained in physical form in information and data centers located within Indian Jurisdictions. Your information would be uploaded to acaddesk.com
Your data may be collected, stored and processed in countries other than Indian Jurisdictions by Us or our Service Providers as permitted under applicable laws
• We may share personal information with our Business Partners/Service Providers and ACADDESK Entities for purposes defined under this Privacy Policy.
• We may share personally identifiable information provided by you to Business Partners/Service Providers and ACADDESK Entities in the course of making transactions specifically requested by you.
• Your data shall be shared with Service Providers that ACADDESK works with for services not limited to communication, marketing, data and information storage, transmission, security, analytics, fraud detection, risk assessment, academics.
• Your data may be shared with the internal investigation department within ACADDESK Entities or agencies appointed by ACADDESK Entities for investigation purposes located within or outside Indian Jurisdictions.
• We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
• We and our affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that another business entity (or the new combined entity) will be required to follow this privacy policy with respect to Your personal information.
Cookies
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Website / App, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Website / App can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Website / App to access the cookies it has already sent to you, not the cookies sent to you by other sites.
Use of cookies makes web surfing easier by performing certain functions such as saving your Passwords, your personal preferences regarding your use of the particular Website / App and to make sure you don't see the same ad repeatedly. Many consider the use of cookies to be an industry standard. If you choose to have your browser refuse cookies, it is possible that some areas of our Site will not function properly. You may note additionally that if you visit ACADDESK Website / App where you are prompted to log in or that are customizable, you may be required to accept cookies. Advertisers and partners may also use cookies. We do not control use of these cookies and disclaim responsibility for information collected through them.
Google Analytics cookies - Google Analytics is software that lets us analyse how visitors use our site. We use this information to improve our website and provide the best experience to visitors. These cookies collect data in an anonymous form. Please see Google's privacy policy for further information. Click here to opt-out of Google Analytics.

How Do We Secure Information Transmissions?
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. This Site does not, however, provide facilities for the secure transmission of information across the Internet. You should be aware that there are inherent risks associated with the transmissions of Personal Information via the Internet.
If you do not wish to use the Internet to transmit personal information you can mail or contact us, Details are provided under 'How to Contact us'.
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We do not recommend transfer of sensitive information (such as credit card number) and bank account details via the Site to other Users. Users are recommended to do so offline, on the phone or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once We receive it. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.

How Can You Access and Correct Your Information?
Email is not recognized as a secure medium of communication. You may request access to all your personally identifiable information that we collect online and maintain in our database by contacting ACADDESK.

Certain Disclosures
We may disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to
(a) Conform to the law or comply with legal process served on us or affiliated parties.
(b) Protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties.
(c) Act under circumstances to protect the safety of users of our site, us, or third parties.
Links to Other Platforms - Our app links to other platforms may collect personally identifiable information about you. ACADDESK or ACADDESK Entities are not responsible for the privacy practices or the content of those linked platforms.
Information Breach - While We shall take all reasonable and appropriate processes and precautions to secure any Personal Information which We hold about You, You acknowledge that no data transmission over the internet is fully secure, so we cannot provide any assurance or warrant the security of any information you submit to us.
Review your Personal Information - You may review your Personal Information shared by You by logging info ACADDESK platforms using your secure login credentials and may notify Us in case of any change.
Indemnity - You shall indemnify and hold harmless the ACADDESK Entities, their officers, directors, contractors or agents and any third parties relying on the Information provided by You for any losses, including all claims, damages, liabilities, deficiencies, assessments, interest, awards, settlements, penalties, fines, costs or expenses, suffered, incurred, sustained by, or imposed on the ACADDESK Entities, as a result of, arising out of, with respect to, in connection with or by reason of a breach or non-performance of any of the terms, conditions, representations or warranties contained in this Privacy Policy by You.
Force Majeure - A Force Majeure Event shall mean any event that is beyond the reasonable control of the ACADDESK and shall include but not limited to war, riots, fire, flood, acts of God, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, Pandemic, computer hacking, unauthorized access to computer data and storage devices, computer crashes ,acts of state or governmental action prohibiting or impeding ACADDESK Entities from performing its respective obligations under the contract.
Jurisdiction - This Privacy Policy is governed by and shall be construed in accordance with the laws of Republic of India and any disputes arising out of or in connection with this Agreement shall be subject to jurisdiction of the Courts of Hyderabad, India.
You further agree that such collection, use, storage, disclosure and/or transfer of Your Information shall not cause any loss to any other person. The information so provided by You may be shared to ACADDESK Entities and the third-party service provided on a need to know basis.
This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes.

What About Other Websites / Apps Linked to Our Website / App?
We are not responsible for the practices employed by Websites / Apps linked to or from our Website / App nor the information or content contained therein. Often links to other Websites / Apps are provided solely as pointers to information on topics that may be useful to the users of our Website / App.
Please remember that when you use a link to go from our Website / App to another Website / App, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Website / App, including Websites / Apps which have a link on our Website / App, is subject to that Website's / App's own rules and policies. Please read over those rules and policies before proceeding.

Children's Privacy
We do not knowingly collect personal information from children below the age of 15. If we learn that we have personal information on a child below the age of 15, we will delete that information from our systems. Even for personal information of children of the age of 15 years and above, the personal information is collected only for the purpose of their educational requirement and service needs as provided by this Website / App.

Data Retention
We will keep your personal data only for as long as necessary to fulfill the purposes for which we are processing it, unless the law permits or requires longer. For example, we might need to keep your personal data for quality assurance of the service we have provided, or we might need to keep it to defend future legal claims or to comply with a legal obligation.

Spamming
Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is expressly prohibited. A user shall not use another site's mail server to relay mail without the express permission of the site.
It is contrary to ACADDESK policy for customers to use our servers to effect or participate in any of the following activities:
To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the agreement or other owner-published FAQ or description of the group or list;
To send unsolicited mass e-mailings, if such unsolicited e-mailings provoke complaints from the recipients;
To engage in any of the foregoing activities using the service of another provider, but channelling such activities through ACADDESK provided server, or using ACADDESK provided server as a mail drop for responses;
To falsify user information provided to ACADDESK or to other users of the service in connection with use of ACADDESK service.

Consequences of Violation
When ACADDESK becomes aware of an alleged violation of its Acceptable Use Policy, ACADDESK will initiate an investigation. During the investigation ACADDESK may restrict Customer’s access in order to prevent further possible unauthorised activity. Depending on the severity of the violation, ACADDESK may, at its sole discretion, restrict, suspend, or terminate Customer's account and pursue other civil remedies. If such violation is a criminal offence, ACADDESK will notify the appropriate law enforcement department of such violation.

User Discretion and Choice/Opt-Out
You agree and acknowledge that your Personal Information and Non-Personal Information out of your free will. You further agree to all the provisions of this Privacy Policy and authorise us to manage the data shared by your or collected by us to be used according to this Privacy Policy.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all ACADDESK lists and newsletters, please click on the unsubscribe button on the emailers.
By using the ACADDESK platforms and/ or by providing your information, you consent to the collection and use of the information you disclose on the app in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy. You also grant permission to obtain information from your mobile device by way of using our app including contacts on your device in order to provide a better payment experience.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Your Consent
By using our Website / App you consent to our collection and use of your personal information as described in this Privacy Policy.

How to contact us
If you would like to contact us for any reason regarding our privacy practices, Please contact us at:

The Customer Grievance Officer
BOS INFOTECH
HEMWAS ROAD,
RAMGARH, SHERGARH 342022
JODHPUR, RAJASTHAN, INDIA
Email: bosinfotech@gmail.com

Service Offered
The services of this Website / App are available only to the registered users on single user basis, for a particular period of time on making the stipulated payment and abiding by the applicable terms and conditions. The said services are personal in nature and cannot be assigned or transferred to or shared with any other person other than the registered users.
By registering yourself as a user and subscribing to avail the services of this Website / App ACADDESK it will be deemed that you have read, understood and agreed to fully abide by all the terms and conditions of the Website / App as contained herein.
The right to use the services of the Website / App is on revocable license / permission basis as per the terms and conditions contained herein. Except the availment of the services during the license period, the registered users shall not have any right or title over the Website / App or any of its contents.
The services offered by through this site are listed in detail in the home page of this site.
ACADDESK currently provides users with access to a rich collection/compilation of online educational information and related resources etc. As a user of this site, you understand and agree that all the services provided are on the basis of as-it-is and ACADDESK assume no liability for the accuracy or completeness or use of, nor any liability to update, the information contained on this Website / App.
In order to use ACADDESK online services, you must obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must provide all equipment necessary to make such a connection to the World Wide Web, including a computer and modem or other access devices.

User Obligations
In consideration of your use of the services, you agree to: provide correct, precise, upto date and complete information about yourself as required by the service's registration form wherever necessary; and maintain and promptly update the registration data to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not up to date or incomplete, or ACADDESK has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ACADDESK has the right to suspend or terminate your account and refuse any and all current or future use of the services (or any portion thereof).
If you are directly subscribing as a user of this Website / App, you represent and warrant that you are at least 18 years of age and that you possess the legal right and capacity to use the services of ACADDESK in accordance with the stated terms and usage policies. In cases, where a minor below the age of 18 years of age, wants to use this Website / App, such a user shall duly register himself through his mother/father and natural guardian and such a mother/father and natural guardian hereby agree to accordingly register and supervise usage by, and be responsible for the action of any such minors who use the computer and/or password to access the ACADDESK. The mother/father and natural guardian shall enter into this agreement on behalf of such minor, and bind himself/herself in accordance with all terms and conditions herein.

Agreement
You agree and are hereby put on notice, that you are prohibited from posting or transmitting to this Website / App, any content/material that in unlawful, threatening, libellous, defamatory, pornographic or that in any manner violate or infringe the proprietary rights, intellectual property rights or any right or privacy of third party whatsoever and that violate any law, statute, ordinance or regulation; and that contain viruses or other similar harmful or threatening deleterious programming routines. If you violate this provision you will be finalised apart from termination of your rights to use the services and any other remedies available to ACADDESK Software (if any) that is made available to download from the ACADDESK site, excluding software that may be made available by end-users through a Communication Service, (Software) is the copyrighted work of the software provider. Your use of the Software is governed by the terms of the end user License Agreement unless you first agree to the License Agreement terms.
ACADDESK reserves the right, in its sole discretion, to terminate or refuse all or part of its services, for any reason without notice to you.
This Agreement shall be governed by the Laws in India and in all disputes arising out of or relating to the use of ACADDESK, you hereby consent to the exclusive jurisdiction and venue of courts in Hyderabad, India (only).
This Agreement does not in any manner create any relationship whatsoever as between you and the ACADDESK, either as a joint venture, partnership, employment, or agency relationship. Performance of this agreement by ACADDESK is subject to existing laws and legal process in India, and nothing contained in this agreement is in derogation of the rights of ACADDESK to comply with governmental, court and law enforcement requests or requirements relating to your use of ACADDESK or information provided to or gathered by ACADDESK with respect to such use.
Unless otherwise specified herein, this Agreement constitutes the entire agreement between the user and ACADDESK with respect to the ACADDESK and it supersedes all prior communications and proposals, whether electronic, oral or written, between the user and ACADDESK with respect to the ACADDESK site.

Cancellation and Refund Policy
Please note that Packages once subscribed cannot be cancelled and no refund to that effect can be made. Since acaddesk.com is offering non-tangible irrevocable goods we do not issue refunds once the package is subscribed. As a customer you are responsible for understanding that no refund or cancellation is possible upon any subscription at our site.
Delivery Policy
Delivery means the digital download or the physical delivery of subscribed content to the customers. At present we have two modes of delivery – online digital download from the Website / App and physical shipment like CDROM, USB memory etc.
Call Timings
ACADDESK reserves the right to contact users until 9 PM
Customer Grievance Redressal Policy for ACADDESK Platform
We recommend you go through our FAQ pages which provides basic trouble shooting help to our customers.
Level 1: Customer Service
You can contact our customer service team either by calling our number +91 91661 15565 or write to us at bosinfotech@gmail.com with your queries, complaints related to our product /website or any other issue related to the product subscribed by you. The Customer Service team shall address your query / complaint or concern within 7 business days of you contacting Customer Service team either by call or email.
Level 2: Customer Service Escalation
If for any reason your query/complaint or concern has not been addressed within the promised timeline or you are not satisfied with the response provided to you by our Customer Service team at Level 1, you can escalate your query/Complaint via email. You can provide a detailed email as to the reason for your dissatisfaction or just mentioned no reply from Customer Service . The email should be addressed to bosinfotech@gmail.com and we will respond to you within 7 business days of you writing to Escalations.
Level 3: Grievance Officer
If your query further remains unresolved after 7 business days of you contacting the CS escalation; you can then escalate the issue to the Grievance Officer. You can write to Grievance Officer - Mr. Trilok Bose at, bosinfotech@gmail.com We will revert back to you within 4 business days from the date of receipt of your email communication to the Grievance Officer. You call on +91 91661 15565 during office hours Mon to Sat 9.00am to 6.00 pm for any of your query/complaint.

Registered Office Address:
BOS INFOTECH
HEMWAS ROAD,
RAMGARH, SHERGARH 342022
JODHPUR, RAJASTHAN, INDIA
Email: bosinfotech@gmail.com

Grievance Officer Contact:
BOS INFOTECH
HEMWAS ROAD,
RAMGARH, SHERGARH 342022
JODHPUR, RAJASTHAN, INDIA
Email: bosinfotech@gmail.com
Contact:- +91 91661 15565 (Monday – Saturday 09:00 AM to 06:00 PM)